Your Privacy Choices

At dawvoi®, we respect your privacy. This page explains how to manage your communication and tracking preferences and request assistance with your personal information.

dawvoi.com is owned and operated by Hubei Xinran Trading Co., Ltd. For details about how we collect, use, share, and protect personal information, please read our Privacy Policy.

Manage Your Preferences

Marketing Emails

You can stop receiving promotional emails by clicking the “Unsubscribe” link included in our marketing messages.

Unsubscribing does not prevent us from sending necessary communications about your purchases or requests, including:

Order confirmations and shipping updates.
Return and refund notifications.
Account or security notices.
Responses to customer-service enquiries.

Cookies and Advertising

Cookies and similar technologies may support shopping-cart functions, remember your preferences, measure website performance, and support advertising.

You can manage certain tracking preferences through available website cookie controls, browser settings, or device privacy settings.

Where applicable law provides these rights, you may opt out of the sale or sharing of personal information or its use for targeted advertising. These terms can include certain disclosures to advertising partners, even when no money is exchanged.

We honor legally recognized browser-based opt-out signals where required by applicable law. Some preferences may apply only to the browser or device you use, so you may need to update your choices on other devices.

Restricting certain cookies may affect website features. For help with available privacy controls, contact service@dawvoi.com.

Rights Relating to Your Information

Depending on your location and applicable law, you may be entitled to:

Find out whether and how we process your personal information.
Request access to the information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of personal information.
Receive a portable copy of certain information.
Restrict or object to certain processing.
Opt out of applicable targeted advertising, sale, sharing, or certain profiling activities.
Withdraw consent where processing depends on your consent.

These rights may be subject to legal exceptions. For example, we may need to retain certain records to fulfill legal obligations, resolve disputes, or prevent fraud.

Send a Privacy Request

Email service@dawvoi.com with “Privacy Request” in the subject line.

To help us understand and locate the relevant information, please include:

Your full name.
The email address associated with your account or purchase.
Your order number, if relevant.
A clear explanation of the request you would like us to review.

Please do not email passwords, complete payment card details, card security codes, or one-time verification codes.

Verification and Authorized Agents

For requests requiring identity verification, we may ask for information reasonably necessary to confirm your identity and protect your personal information.

If someone submits a request on your behalf, we may ask for evidence of their authority to represent you. Where permitted or required by law, we may also contact you directly to confirm that authorization.

Verification requirements depend on the type of request and applicable law.

How We Handle Requests

We review privacy requests and respond within the timeframes required by applicable law. If additional information or an extension is necessary, we will explain the next steps and provide any required notice.

Our usual customer-service response target of 1–2 business days refers to an initial response. Completing a privacy request may take longer.

If we cannot fulfill all or part of a request, we will explain the reason where required.

Requesting a Review

Where applicable law gives you a right to appeal our decision, reply to the decision email with “Privacy Appeal” in the subject line and explain why you would like the decision reviewed.

We will consider eligible appeals and respond in accordance with applicable requirements. You may also have the right to raise a complaint with the relevant privacy regulator.

Fair Treatment

We will not unlawfully discriminate against you for exercising your privacy rights.

We will not deny products or services, charge different prices, or provide a different level of service solely because you exercise an applicable privacy right, except where permitted by law.