Shipping Policy

From checkout to delivery, we want you to know what to expect when ordering from dawvoi.com. This policy covers order processing, shipping charges, tracking, and assistance with delivery issues.

Shipping at a Glance

Order processing: Typically within 1 business day after payment confirmation.
United States standard delivery: Approximately 3–5 business days after dispatch.
Estimated total time for United States orders: Approximately 4–6 business days, including processing.
Free standard shipping: Available on eligible orders of $39 or more.
International delivery: Varies by destination, carrier, and customs processing.

These timeframes are estimates, not guaranteed delivery dates. Available shipping options and any destination restrictions are shown at checkout.

Placing and Preparing Your Order

Choose your toys, select any available options, and complete checkout with accurate contact, delivery, and payment details. Once your order has been successfully submitted, we will send a confirmation to the email address provided.

Orders are typically processed within 1 business day after payment has been confirmed. Orders placed on weekends or public holidays generally begin processing on the next business day.

Some toys or multi-item orders may require additional preparation or protective packaging. If processing takes unusually long, we will contact you using the email address associated with your order.

Processing time is separate from the time a package spends in transit.

Shipping Charges and Free Delivery

Eligible orders totaling $39 or more qualify for free standard shipping.

Available shipping methods, charges, geographic restrictions, and applicable exclusions are displayed at checkout before payment. Shipping costs may depend on the destination, package dimensions, weight, selected service, and order contents.

Please review the shipping charge and final order total before completing your purchase.

Where Orders Ship From

We may fulfill orders through our own facilities or partner facilities, depending on stock availability and the delivery destination.

An order containing several items may ship in separate packages because of inventory locations, product sizes, or packaging requirements. These packages may arrive on different dates and have separate tracking numbers.

You will not be charged additional shipping fees solely because we split your order into multiple shipments. dawvoi® remains your point of contact for assistance with every part of your order.

Delivery Estimates

For orders shipped to the United States, standard delivery generally takes 3–5 business days after dispatch. With typical processing of 1 business day, the estimated total is approximately 4–6 business days.

Delivery to other countries varies by destination, shipping service, customs clearance, and local delivery conditions. Please review the information available at checkout.

Carrier disruptions, severe weather, public holidays, high shipping volumes, customs inspections, and remote delivery locations may extend these estimates.

Tracking Your Package

When your order ships and tracking becomes available, we will email you the tracking details.

Tracking activity may take several business days to appear after a shipping label is created. A gap between tracking updates does not necessarily mean the shipment has stopped moving.

If your order ships in separate packages, please check each tracking number for its individual delivery status.

Checking Your Delivery Address

Please provide a complete and accurate shipping address, including any necessary apartment, suite, building, or postal-code information.

If you notice an error, email service@dawvoi.com as soon as possible with your order number and corrected address. We will try to assist, but changes cannot be guaranteed once processing or shipment preparation has begun.

Additional shipping charges may apply if an incorrect or incomplete address supplied at checkout causes a package to be returned, redirected, or shipped again.

International Shipments

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these import duties, taxes, and local fees are the recipient’s responsibility. Customs processing may also extend delivery times, and we cannot guarantee how long clearance will take.

When Your Order Arrives

Monitor your tracking information and arrange for someone to receive the package when necessary.

After delivery, inspect the items and packaging promptly. If anything is damaged, defective, missing, or incorrect, contact us as soon as possible with:

Your order number.
A description of the issue.
Clear photographs or videos of the affected items.
Photographs of the packaging and shipping label.

Please retain the items and original packaging while we review the issue or until we provide further instructions.

Delayed or Missing Deliveries

If your order has passed its estimated delivery timeframe, or tracking has not updated for an extended period, email service@dawvoi.com with your order number and tracking details.

We will review the available information and, where appropriate, contact the carrier or fulfillment partner to investigate.

If a shipment appears lost, the resolution will depend on the investigation and circumstances. This may include further delivery assistance, a replacement, or a refund in accordance with our policies and applicable consumer laws.

Tracking Says “Delivered,” but You Cannot Find It

Please check:

Your mailbox, entrance, porch, garage, and other sheltered delivery areas.
Reception, building management, or your mailroom.
Other household members or neighbors who may have accepted the package.
Delivery notices or instructions left by the carrier.
The local carrier responsible for final delivery.

If you still cannot locate the package, contact us so we can review the delivery information and help with the next steps. A “delivered” tracking status does not automatically prevent us from investigating a legitimate delivery concern.

Returns Following Delivery

Before returning any product, contact service@dawvoi.com with your order number and reason for the request.

Our team will review your request and provide return instructions and the designated return address. Please do not send items back without authorization.

Return eligibility, conditions, deadlines, and applicable costs are governed by our Return & Refund Policy. Approved refunds are issued to the original payment method after an eligible return has been received and reviewed. Bank or payment-provider processing times may vary.

The registered business address below should not be used for returns unless our team specifically instructs you to do so.

Customer Support

For help with processing, tracking, delivery, or an order issue, contact:

Email: service@dawvoi.com
Phone: +852 4406 757
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to customer inquiries within 1–2 business days. Carrier investigations and more complex delivery issues may require additional time to resolve.

Business Information

dawvoi® is owned and operated by Hubei Xinran Trading Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through dawvoi.com.

Brand Name: dawvoi®
Website: dawvoi.com
Company Name: Hubei Xinran Trading Co., Ltd.

Registered Address:
Office 1204, No. 188 Yanjiang Avenue, Wujiagang District, Yichang, Hubei, China.