At dawvoi®, we respect the privacy of our customers and website visitors. This Privacy Policy explains how personal information is collected, used, shared, and protected when you browse dawvoi.com, make a purchase, or contact our team.
Who We Are
dawvoi® is owned and operated by Hubei Xinran Trading Co., Ltd., the company responsible for operating this store and handling personal information as described in this policy.
References to “we,” “us,” and “our” refer to Hubei Xinran Trading Co., Ltd., operating as dawvoi®.
Information Collected Through Our Store
Depending on how you interact with us, we may collect the following information:
- Contact details: Your name, email address, telephone number, and billing or shipping address.
- Purchase information: Items ordered, order history, payment status, transaction details, and return or refund records.
- Account information: Details you provide when creating or managing a customer account, where available.
- Support communications: Messages, photographs, videos, and other information you choose to submit when requesting assistance.
- Technical and browsing information: Your IP address, device and browser details, pages visited, and interactions with our website.
- Preferences: Marketing choices, cookie preferences, and other settings you provide.
We collect information directly from you, automatically through cookies and similar technologies, and from service providers involved in payments, delivery, and store operations.
Payment information is processed by our payment providers. Please do not send full payment card numbers, security codes, or account passwords to customer support.
Why We Use Personal Information
We use personal information where necessary to:
- Accept, process, and fulfill purchases.
- Send order confirmations, shipping updates, and service messages.
- Review and manage returns, refunds, and delivery issues.
- Respond to product questions and customer-service requests.
- Maintain and improve our website and shopping experience.
- Detect suspicious transactions, prevent fraud, and protect our services.
- Send promotional communications and support advertising where permitted.
- Maintain required records, resolve disputes, and meet applicable legal obligations.
Where applicable law requires a legal basis for processing, we rely on fulfilling our contract with you, complying with legal obligations, our legitimate interests where permitted, or your consent.
Service Providers and Information Sharing
We share relevant personal information with providers that help operate our store, including:
- Shopify, which provides our ecommerce platform.
- Payment providers, which process and verify transactions.
- Fulfillment partners and shipping carriers, which prepare and deliver purchases.
- Technology and customer-support providers, which help maintain our website and respond to requests.
- Analytics and marketing providers, where used and permitted by applicable law and your privacy choices.
Shopify may also process certain information for its own purposes as described in the Shopify Privacy Policy.
We may disclose information when required by law, in response to lawful requests, or where necessary to protect our rights, customers, and services.
Cookies, Analytics, and Advertising
Our website uses cookies and similar technologies to support functions such as shopping carts, remembering preferences, understanding website usage, and improving performance.
Where enabled and permitted, these technologies may also support advertising and measure campaign performance. Certain disclosures for advertising purposes may be considered a “sale” or “sharing” of personal information under applicable privacy laws.
You can manage cookie preferences through available website controls or your browser settings. Blocking certain cookies may affect website functionality. Where required, we request consent before using non-essential cookies.
Your Privacy Choices and Rights
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate information.
- Request deletion of personal information, subject to applicable exceptions.
- Obtain a portable copy of certain information.
- Object to or restrict certain processing.
- Withdraw consent where processing relies on consent.
- Opt out of certain targeted advertising, sales, or sharing of personal information.
- Submit a complaint to the relevant data protection authority.
To make a request, email service@dawvoi.com. We may need to verify your identity before acting on it. We will handle requests within the time required by applicable law.
You can unsubscribe from promotional emails using the unsubscribe link in those messages. We may still send necessary communications about your purchases, deliveries, or customer-service requests.
Children’s Privacy
Our toys are intended for children, while our online shopping services are intended for parents, guardians, and other adult purchasers.
We do not knowingly collect personal information directly from children under 13, or below another applicable age threshold, without any consent required by law.
If you believe a child has provided personal information through our website, contact service@dawvoi.com. We will investigate and take appropriate steps, including deleting information where required.
Information Storage and Protection
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining required records, preventing fraud, and resolving disputes.
Retention periods vary according to the type of information and applicable legal requirements.
We use reasonable technical and organizational safeguards to protect personal information. However, no online transmission or storage system can be guaranteed completely secure.
International Data Processing
We operate from China and use providers that may process or store information in other countries. Your information may therefore be transferred outside your country of residence.
Where required by applicable law, we use appropriate safeguards for international transfers. Contact us if you would like more information about these arrangements.
Changes to This Policy
We may revise this policy to reflect changes in our operations, technology, or legal requirements. Updates will be posted on this page, and additional notice will be provided where required.
Contact and Business Information
For privacy questions or requests concerning your personal information, contact:
Email: service@dawvoi.com
Phone: +852 4406 757
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days. Completing a privacy request may require additional time for verification and review.
Brand Name: dawvoi®
Website: dawvoi.com
Company Name: Hubei Xinran Trading Co., Ltd.
Registered Address:
Office 1204, No. 188 Yanjiang Avenue, Wujiagang District, Yichang, Hubei, China.
Hubei Xinran Trading Co., Ltd. is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through dawvoi.com.
For delivery terms and return procedures, please refer to our Shipping Policy and Return & Refund Policy.