Have a question about shopping with dawvoi®? Find helpful information about our toys, orders, delivery, and returns below.
Choosing Your Toys
How do I choose a suitable toy for my child?
Check the product description for the recommended age range, features, and any usage guidance. Consider your child’s interests and abilities when choosing. If you need more information, email us at service@dawvoi.com.
Do the toys require assembly?
Assembly requirements vary by product. Please review the product page and follow any instructions supplied with your item. Where adult assembly or supervision is indicated, follow that guidance before and during play.
How should I clean and care for my toys?
Follow the care instructions provided with each product, as cleaning methods depend on the materials and components. If you’re unsure, contact our team before using cleaning products or immersing an item in water.
Ordering and Payment
How do I place an order?
Choose your toy, select any available options, and add it to your cart. Enter your contact and delivery details at checkout, then complete your payment. An order confirmation will be sent to the email address you provide.
What payment methods are available?
Available payment options appear at checkout and may vary depending on your location. Please review the options displayed before completing your purchase.
Can I change my order or cancel it?
Please contact us as soon as possible with your order number and the details of your request. We will check whether a change or cancellation is still possible. Requests cannot be guaranteed once order processing has begun.
Shipping and Delivery
Where can I find my tracking information?
When your order ships, available tracking details will be sent by email. Tracking may take some time to update after the carrier receives your package.
How long will delivery take?
Delivery times vary by destination, product availability, carrier service, customs processing, and local conditions. Please refer to our Shipping Policy for information about processing and estimated delivery times.
What should I do if an item is damaged, missing, or incorrect?
Email service@dawvoi.com with your order number and a description of the issue. Include clear photographs or videos of the items received, the packaging, and the shipping label.
Keep the original packaging while we review your request. Our team will assess the issue and advise you on the next steps.
Returns and Refunds
How do I request a return?
Review our Return Policy, then contact us with your order number and the reason for your request. Our team will review your eligibility and provide the appropriate instructions and designated return address.
Please wait for authorization before sending anything back. Unauthorized returns may not be accepted or processed.
When will I receive my refund?
Please refer to our Return Policy for refund conditions and processing timeframes. Once a refund has been issued, the time it takes to appear in your account depends on your bank or payment provider.
Contact Our Team
For product questions or help with a purchase, use the contact details below. For an existing order, please include your order number and the email address used at checkout.
Email: service@dawvoi.com
Phone: +852 4406 757
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
Business Information
dawvoi® is owned and operated by Hubei Xinran Trading Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through dawvoi.com.
Brand Name: dawvoi®
Website: dawvoi.com
Company Name: Hubei Xinran Trading Co., Ltd.
Registered Address:
Office 1204, No. 188 Yanjiang Avenue, Wujiagang District, Yichang, Hubei, China.
Please contact our team for the designated return address before returning any product.