Contact Us
✻A little help makes room for more play.
Whether you’re exploring our toys or need support with an order, the dawvoi® team is here to assist you.
Business Information
Get in Touch
Email:
service@dawvoi.com
Customer Service Phone:
+852 4406 757
Customer Service Hours:
Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond within 1–2 business days.
Enquiries requiring coordination with shipping carriers, payment providers, or other parties may take additional time to resolve.
The Company Behind dawvoi®
dawvoi® is owned and operated by Hubei Xinran Trading Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through dawvoi.com.
Brand Name: dawvoi®
Website: dawvoi.com
Company Name:
Hubei Xinran Trading Co., Ltd.
Company Phone:
+852 4406 757
Registered Address:
Office 1204, No. 188 Yanjiang Avenue, Wujiagang District, Yichang, Hubei, China.
What Can We Help You With?
From choosing a toy to checking a delivery, you can contact us for help with:
- Toy features, product details, and recommended age ranges.
- Order confirmations, order status, and payment questions.
- Shipping information and delivery updates.
- Damaged, defective, missing, or incorrect items.
- Return requests and refunds.
- Privacy requests and other store-related concerns.
Help Us Find Your Order
If you’re contacting us about a purchase, please include your order number, the email address used at checkout, and a short explanation of what you need help with.
Providing these details in your first message helps us locate your purchase and respond more efficiently.
Something Wrong with Your Delivery?
Please let us know as soon as possible if an item arrives damaged, defective, incorrect, or incomplete.
Email us clear photographs or videos of the product and the issue, together with photographs of the original packaging and shipping label. Keep the packaging while we review your request so we can advise you on the next steps.
Before Sending a Return
Contact service@dawvoi.com before returning any item. Our team will review your request and provide return instructions, including the designated return address.
Please wait for authorization before shipping your return. Items sent back without prior authorization may not be accepted or processed.
The registered business address is not the designated return address unless our team specifically confirms it.